jlgg Privacy Policy

jlgg operates the online gaming platform accessible at jlgg.best. For the purposes of this Privacy Policy, jlgg is the data controller responsible for the personal data of members and visitors of the platform in the Philippines.

This Privacy Policy applies to all personal data collected through the jlgg website, mobile access, customer support interactions, and any other touchpoint through which you interact with jlgg. It is to be read alongside the jlgg Terms and Conditions, which govern your overall use of the platform.

This policy is guided by the Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations, which set out the rights of data subjects in the Philippines and the obligations of personal information controllers like jlgg.

jlgg collects personal data in order to operate the platform and provide services to members. The categories of personal data we may hold include:

• Identity data: Your full legal name, date of birth, gender, nationality, and the details from your government-issued Philippine identification document (such as PhilSys, Passport, UMID, Driver's Licence, or PRC ID).
• Contact data: Your registered email address, mobile number, and any address information provided during account registration or verification.
• Financial data: Your payment method details as required to process deposits and withdrawals — for example, GCash-registered mobile number, Maya account reference, bank account details for InstaPay or PESONet transfers, or the last four digits and billing information for card transactions. Full card numbers are not stored by jlgg and are handled exclusively by certified payment processors.
• Transaction data: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and any other financial transactions associated with your jlgg account.
• Technical data: IP address, device type, browser type and version, operating system, and session identifiers associated with your access to jlgg.
• Usage data: Information about how you use the jlgg platform, including pages visited, features used, and time spent on the platform.
• Communications data: Records of your communications with jlgg customer support, including emails, chat transcripts, and any documents submitted in connection with a support request or dispute.
• Responsible gaming data: Records of any deposit limits, session time limits, cooling-off periods, or self-exclusion requests you have set on your jlgg account.

jlgg does not knowingly collect sensitive personal information such as racial or ethnic origin, health data, or religious beliefs, except where strictly required for identity verification purposes as permitted by law.

Personal data is collected through the following means:

• Direct collection: Information you provide when registering an account, submitting identity documents, making deposits or withdrawals, contacting customer support, or participating in promotions such as the jlgg Refer a Friend programme.
• Automated collection: Technical and usage data collected automatically when you access the jlgg website or platform, including through cookies, server logs, and similar tracking technologies. See Section 7 for details on cookies.
• Third-party sources: jlgg may receive data from identity verification partners when you submit documents for account verification, and from payment processors when transactions are initiated. This data is used solely for the purpose of completing the transaction or verification and is handled in accordance with our agreements with those partners.

jlgg uses the personal data it holds about you for the following purposes:

jlgg does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight, except where required by law or where you have been clearly informed and consented.

Under the Data Privacy Act of 2012, jlgg processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the jlgg Terms and Conditions — including account registration, payment processing, and transaction management — is carried out because it is necessary to provide the service you have requested.
• Legal obligation: Certain processing — including identity verification, anti-money laundering checks, and transaction record-keeping — is required by applicable Philippine law and regulations. This processing is mandatory regardless of your preference.
• Legitimate interests: jlgg processes some data on the basis of its legitimate interests as a platform operator, including fraud detection, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Where jlgg relies on consent as the legal basis for processing — such as for optional marketing communications — you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

jlgg does not sell your personal data to any third party. Sharing of your data with third parties is limited to the following categories and purposes:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet partner banks (BDO, BPI, UnionBank), and card payment networks (Visa, Mastercard) receive transaction data necessary to process your deposits and withdrawals. These partners operate under their own privacy policies and are bound by applicable payment industry security standards.
• Identity verification providers: Third-party KYC (Know Your Customer) and document verification services may receive identity data and document images for the purpose of verifying your identity as required by jlgg's compliance obligations.
• Technology service providers: Cloud hosting, platform infrastructure, and customer support tools used by jlgg may process data on jlgg's behalf under data processing agreements that require equivalent data protection standards.
• Legal and regulatory authorities: jlgg may be required to disclose personal data to the National Privacy Commission, law enforcement agencies, courts, or other regulatory bodies in the Philippines when required by law, court order, or regulatory direction.
• Fraud and security services: Data may be shared with third-party fraud detection services to protect the platform and its members from fraudulent activity.

All third parties with whom jlgg shares personal data are required to handle that data in accordance with applicable Philippine data privacy law and are not permitted to use it for their own purposes beyond the scope of the service they provide to jlgg.

jlgg uses cookies and similar technologies to operate the platform, improve the user experience, and understand how members use the site. A cookie is a small text file placed on your device when you visit the jlgg website.

The types of cookies jlgg uses include:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without disabling platform functionality.
• Analytics cookies: Used to understand aggregate patterns in how jlgg is used — which pages are most visited, where users encounter difficulty, and similar usage metrics. Analytics data is aggregated and not used to identify individual users by name.
• Functional cookies: Remember your preferences — such as your preferred language or display settings — to provide a more personalised experience on return visits.
• Marketing cookies: Used only if you have consented to marketing communications from jlgg. These help jlgg understand whether promotional communications were opened or acted upon.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using jlgg's core features, though it may affect certain personalisation and analytics functions.

jlgg retains personal data for as long as is necessary for the purposes for which it was collected, or for as long as required by Philippine law. The general retention principles applied by jlgg are:

• Active account data: While your jlgg account is active, your account data and transaction history are retained to enable platform use, customer support, and responsible gaming monitoring.
• Post-closure retention: After your account is closed — whether voluntarily or otherwise — jlgg retains transaction records, identity verification documents, and account history for the period required by applicable anti-money laundering and financial record-keeping regulations. This is typically a minimum of five years under Philippine law.
• Communications data: Customer support interactions are retained for a period sufficient to manage disputes and improve service quality, after which they are deleted or anonymised.
• Marketing data: If you have opted in to marketing, your contact preferences are retained until you opt out. Once you opt out, your details are removed from active marketing lists promptly.

When personal data is no longer required and no legal obligation to retain it applies, jlgg will securely delete or irreversibly anonymise it so that it can no longer be linked to you as an individual.

jlgg implements technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using industry-standard TLS protocols.
• Encryption of sensitive data at rest, including account credentials and identity document data.
• Access controls that limit which jlgg personnel can access personal data, based on the principle of minimum necessary access.
• Certified payment card industry (PCI-DSS) compliant payment processors for all card transactions — full card numbers are never stored on jlgg servers.
• Regular security reviews and monitoring of the platform infrastructure.

No data transmission over the internet or storage system can be guaranteed to be 100% secure. While jlgg applies reasonable security measures, you also have a role in protecting your account — using a strong unique password, keeping your device secure, and not sharing your credentials with anyone.

In the event of a personal data breach that is likely to affect your rights and interests, jlgg will notify affected members and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules.

Under the Data Privacy Act of 2012 (Republic Act 10173), you have the following rights regarding your personal data held by jlgg:

To exercise any of these rights, contact jlgg at support@jlgg.best with the subject line "Data Rights Request." Include your registered email address and a clear description of the right you wish to exercise. jlgg will respond within the timeframe required by law.

jlgg is strictly an adult platform and is not intended for use by persons under the age of 18. jlgg does not knowingly collect personal data from minors. If you are under 18, you must not register for or use jlgg.

If jlgg discovers that personal data has been collected from a person under the age of 18, that data will be deleted and the associated account will be closed. If you are a parent or guardian and you believe a minor has registered on jlgg, contact us immediately at support@jlgg.best.

If you are an adult with a device or account that a minor could access, we recommend using password protection, device lock features, and the account security settings available on jlgg to prevent unauthorised access by minors in your household.

jlgg may send marketing communications — such as promotional offers, bonus notifications, and platform news — to members who have opted in to receive them. Consent to marketing is obtained separately during the registration process or at a later point when a specific campaign is activated.

You can opt out of marketing communications at any time by:

• Using the unsubscribe link in any marketing email from jlgg.
• Updating your communication preferences in your jlgg account settings.
• Contacting jlgg support at support@jlgg.best and requesting removal from marketing communications.

Opting out of marketing does not affect the delivery of transactional communications — such as deposit confirmations, withdrawal notifications, or account security alerts — which are sent as part of the jlgg service and are not optional.

Members who have set a self-exclusion on their jlgg account will automatically be removed from all marketing communications for the duration of the exclusion. If jlgg becomes aware that a self-excluded member is receiving marketing communications due to a system error, the issue will be rectified immediately.

jlgg may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the law, or changes in the services we provide. When material changes are made to this policy, we will update the "Last updated" date shown at the top of this page.

Where changes are significant, jlgg will notify registered members via the email address on their account and/or through a notice on the platform. Your continued use of jlgg after a change to this Privacy Policy constitutes your acceptance of the revised policy.

We recommend checking this page periodically, particularly after you receive a notification of an update. The version of this Privacy Policy in effect at the time you provide personal data to jlgg is the version that governs how that data is handled.

If you have questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how jlgg has handled your personal data, please contact us:

• Email: support@jlgg.best (use subject line "Privacy Enquiry" or "Data Rights Request")
• Platform support: Contact form or live support available in your jlgg account area after login

jlgg will acknowledge your query within a reasonable timeframe and provide a substantive response in accordance with the requirements of the Data Privacy Act of 2012.

If you are not satisfied with jlgg's response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.